Refund Policy

Original content last updated: September 3, 2026.

1. General Information

Thank you for shopping at Meroviqo. This Returns and Refunds Policy explains how we handle damaged products, confirmed defects, incorrect or missing items, cancellations, replacements, and refunds.

Nothing in this policy limits any non-waivable rights or remedies you may have under applicable consumer protection law.

2. General Final Sale Rule

Unless applicable law provides otherwise, regular purchases at Meroviqo are, as a general rule, considered final and non-returnable. We normally do not accept returns, refunds, or exchanges for the following reasons:

  • Change of mind or personal preference.
  • Ordering the wrong size, color, model, quantity, or product.
  • Not having checked the product's dimensions, compatibility, materials, or intended use.
  • Normal wear and tear.
  • Damage caused by misuse, improper care, unauthorized modifications, or use contrary to the instructions provided.
  • Damage caused by a pet after delivery, such as biting, scratching, tearing, or other animal behavior, unless the product had a confirmed defect upon receipt.

Please review the product information carefully before purchasing.

3. Damaged, Defective, Incorrect, or Missing Items

We may review a claim if the order was damaged during delivery, has a confirmed manufacturing or quality defect, was prepared incorrectly, or is missing an item or an important part.

Deadline to Report the Issue

Check your order as soon as you receive it. Contact us within 7 calendar days after the delivery date recorded by the carrier. Reports submitted after that period may not be eligible for review, unless applicable law provides otherwise.

How to Submit a Claim

Email service@meroviqo.com and include:

  • Order number.
  • Email address used at purchase.
  • A clear explanation of the issue.
  • Clear photos or a short video showing the issue.
  • Photos of the packaging and shipping label, where relevant.
  • Photos of all products received, if an item is incorrect or missing.

Do not discard the product or the packaging while we review your claim. We may request additional information reasonably necessary to evaluate it.

4. Claim Review and Available Remedies

Once we receive the required information, our customer service team will review the claim. Approval is not automatic and depends on the circumstances and the evidence available. An approved claim may be resolved through:

  • A replacement product.
  • Reshipment of the missing item.
  • A partial refund.
  • A full refund.
  • Another remedy required by applicable law.

The appropriate remedy will be determined based on the nature of the issue, product availability, the evidence submitted, and applicable legal requirements.

5. Refund Processing

If a refund is approved, it will be issued to the original payment method used for the order. After Meroviqo issues it, it normally takes 7 to 12 business days to appear in your account. The exact timing depends on your bank, card issuer, or payment provider.

Original shipping fees are normally non-refundable, unless the refund is due to confirmed damage, a defect, an incorrect or missing item, or the law otherwise requires them to be refunded.

6. Replacements and Exchanges

Meroviqo does not offer regular exchanges for preference, size, color, model, or other changes of choice. A replacement may only be provided after a claim for a damaged, defective, incorrect, or missing item has been reviewed and approved. Replacement availability is not guaranteed. If an identical item is not available, we may propose another suitable solution.

7. Order Changes and Cancellations

If you wish to modify or cancel an order, email service@meroviqo.com as soon as possible, preferably within the first 12 hours after placing it. Include the order number, the email used for the purchase, and the requested change.

We will make reasonable efforts to help you, but we cannot guarantee changes or cancellations once processing, preparation, or shipment has begun. If a cancellation is approved after payment has been collected, the corresponding refund will be issued to the original payment method.

8. Unauthorized Returns

Do not send any product by mail or courier without first obtaining written authorization and return instructions from Meroviqo Customer Service.

  • The sender address on the package is not necessarily the returns warehouse.
  • Our registered address is not necessarily the returns warehouse.
  • Unauthorized returns may be refused and may not entitle you to a refund, replacement, exchange, or store credit.
  • Meroviqo is not responsible for products sent to an incorrect or unauthorized address.

If an approved claim requires the product to be physically returned, our team will provide you with the relevant address and instructions. When a return is required solely due to confirmed damage in transit, a defect present upon receipt of the item, or shipment of an incorrect item due to our fulfillment error, Meroviqo will cover reasonable and approved return shipping costs, unless another solution is agreed or applicable law provides otherwise.

9. Incorrect Address, Refused Delivery, and Unclaimed Packages

Customers are responsible for providing a complete and correct delivery address. Orders that are returned, lost, delayed, or undeliverable due to an incorrect or incomplete address, refused delivery, failure to pick up the package, or the carrier's inability to contact the recipient do not automatically entitle the customer to a refund or free replacement.

If you notice an error in the address, contact us immediately. We cannot guarantee address changes once order preparation has begun.

10. Chargebacks and Payment Disputes

If you have any dissatisfaction with your order, please contact service@meroviqo.com first so we can investigate. This does not prevent you from exercising your rights with your payment provider or under applicable law.

11. Contact Details

Brand: Meroviqo
Email: service@meroviqo.com
Phone: +1 (213) 329-5145
Legal entity: Lynkwood International Limited
Registered address: UNIT 903C,9/F., CAMERON COMMERCIAL CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

This registered address is not a designated returns address. Please contact Customer Service before returning any product.